Hiring Now: 3rd Line IT Support Engineer Near You – Apply Today!

Your Next 3rd Line IT Support Engineer Job Starts Here – Apply Now!

3rd Line IT Support Engineer

Job Posted: 2 hours ago

Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: Caerphilly

Expire in: a month

Job Description

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.

We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.

3rd Line IT Support Engineer experience requirements:

Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V).
Market leading Backup and recovery solutions.
Security Management utilising AntiSpam, Web filtering and various AV Technologies
Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances
The role:

Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
Deploying and managing endpoint security solutions, patching, and compliance policies.
Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.
Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues.
Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
Maintaining and updating IT documentation and processes.
If this sounds like the role that you are looking for, then please apply attaching your CV.

Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 3rd Line IT Support Engineer job near me in Caerphilly! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!