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Aftersales Advisor

Job Posted: a month ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Fareham, Hampshire

Expire in: 2 days

Job Description

After Sales Advisor – Fareham, Solent

Overview

A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent.

This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales.

The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.

Key Responsibilities

  * Ensure the workshop diary is efficiently managed and loaded

  * Handle warranty claims and coordinate warranty work effectively

  * Maintain accurate customer communication and data capture

  * Maximise opportunities to upsell service work, parts, and accessories

  * Deliver high levels of aftersales customer satisfaction

  * Support the smooth day-to-day running of the service department

Requirements

  * Previous aftersales/service advisor experience preferred but not essential

  * Motorcycle licence advantageous but not required

  * Strong organisational and communication skills

  * Excellent time management and problem-solving abilities

  * Self-motivated with the ability to work independently

  * Flexible and professional approach to work

  * Ability to build strong relationships with customers and colleagues alike

Working Hours

Summer Hours (April – September):

  * Monday – Friday: 08:30 – 18:00

  * Saturdays (1 in 4, paid overtime): 08:30 – 18:00

Winter Hours (October – March):

  * Monday – Friday: 08:30 – 17:00

  * Saturdays (1 in 4, paid overtime): 08:30 – 16:30

Salary & Benefits

  * £30,000 – £35,000 OTE

  * Bonus opportunities

  * Staff purchase scheme

  * Health cash plan

  * Reduced winter working hours

  * Excellent working environment within a growing motorcycle business

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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