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Aftersales Manager

Job Posted: 5 days ago

Salary: £ 45,000 - 60,000 / Annum
Job Type: Permanent
Location: Basildon, Essex

Expire in: 23 days

Job Description

Aftersales Manager

Location: Basildon
Salary: £45,000–£50,000 Basic + Bonus (OTE £60,000)
Job Type: Full Time | Permanent

The Role

An excellent opportunity has arisen for an experienced Aftersales Manager to join a busy and successful automotive dealership in Basildon. This is a key leadership role responsible for driving performance across the Service and Parts departments, improving customer satisfaction, and maximising aftersales profitability.

You will lead a team of Service Advisors, Technicians, and Parts staff, ensuring the smooth and efficient running of the aftersales operation.

Key Responsibilities

  * Lead, motivate, and develop the aftersales team.

  * Oversee the daily operation of Service and Parts departments.

  * Drive workshop efficiency, utilisation, and labour sales.

  * Maximise aftersales revenue and departmental profitability.

  * Monitor and improve customer satisfaction (CSI) scores.

  * Manage departmental KPIs and implement performance improvement plans.

  * Handle escalated customer complaints professionally.

  * Ensure compliance with manufacturer standards and dealership processes.

  * Control costs and manage departmental budgets effectively.

  * Work closely with senior management to achieve business objectives.

Candidate Requirements

Essential

  * Previous experience as an Aftersales Manager, Service Manager, or Senior Service Leader.

  * Strong leadership and people management skills.

  * Proven track record of achieving aftersales targets and KPIs.

  * Excellent communication and customer service skills.

  * Strong commercial and financial awareness.

  * Full UK driving licence.

Desirable

  * Main dealer or franchise dealership experience.

  * Manufacturer standards and audit experience.

  * Familiarity with dealer management systems (DMS).

What's on Offer

  * £45,000–£50,000 basic salary.

  * Realistic OTE of £60,000.

  * Company pension scheme.

  * Ongoing manufacturer and leadership training.

  * Career progression opportunities.

  * Supportive and professional working environment.

  * Performance-based incentives

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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