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ASB Officer

Job Posted: 10 hours ago

Salary: £ 27 - 28 / Hour
Job Type: Contract Temporary
Location: Haringey, Greater London

Expire in: a month

Job Description

Job Advert: ASB Officer

Directorate: Placemaking and Housing
Business Unit: Tenancy Management
Reports to: ASB Manager
Location: Haringey (Hybrid working available)

About the Role

We’re looking for a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our Tenancy Management team within Haringey Council’s Placemaking and Housing Directorate.

This is a key role supporting our neighbourhood officers to quickly and effectively resolve cases of anti-social behaviour (ASB), ensuring residents — particularly those who are vulnerable — feel safe and supported in their homes and communities.

As the lead officer for ASB and neighbour disputes, you’ll develop strong partnerships with residents, community organisations and external agencies, and play an important role in prevention, early intervention and mediation.

You’ll also help shape how we communicate about ASB by producing tenant information leaflets, website content and social media updates, while ensuring that policies and processes across Tenancy Management and Estates & Neighbourhoods are robust, fair and resident-focused.

Key Responsibilities

  * Act as a source of expertise on ASB law, policy and best practice, advising colleagues on appropriate interventions and mediation approaches.

  * Manage a caseload of complex ASB cases and work collaboratively with Council services and external partners to achieve positive outcomes.

  * Support the development and implementation of effective policies and procedures to resolve ASB and nuisance disputes.

  * Work closely with Haringey Council’s Community Safety Team to coordinate action on serious ASB cases.

  * Build strong relationships with local agencies, including police, social care, and community groups, to develop joined-up responses.

  * Provide excellent customer service — responding promptly and professionally to residents, councillors and partner organisations.

  * Keep accurate records, maintain case files and contribute to performance reporting and service improvement.

  * Promote good communication and engagement with Resident Associations, Leaseholder groups and community stakeholders.

  * Ensure all work aligns with Haringey Council’s values, behaviours, and commitment to equality, diversity and inclusion.

About You

We’re looking for someone who:

  * Has strong experience in managing ASB cases, including investigation, enforcement and mediation.

  * Understands the rights and responsibilities of social landlords, relevant legislation, and safeguarding principles.

  * Is an excellent communicator with strong interpersonal and report-writing skills.

  * Can confidently handle complex and sensitive situations with empathy and professionalism.

  * Thrives in partnership working and has the ability to build trust and cooperation across teams and agencies.

  * Is organised, analytical, and committed to improving outcomes for residents and communities.

Essential qualifications & experience:

  * Educated to degree level or with equivalent housing service experience.

  * In-depth knowledge of ASB law and best practice.

  * Proven track record in customer service and resident engagement.

Desirable:

  * Qualification in housing, public administration or related field.

  * Community language skills.

  * Full driving licence and access to a car.

Why Join Haringey Council?

At Haringey, we are passionate about creating strong, inclusive and safe neighbourhoods. You’ll be part of a forward-thinking council that values innovation, collaboration and resident-focused services.

We offer:

  * A competitive salary and local government pension scheme.

  * Flexible and hybrid working options.

  * Ongoing professional development and training opportunities.

  * A supportive and diverse working environment where your contribution makes a real difference.

How to Apply

If you’re passionate about community safety, resolving ASB issues, and making a positive difference in people’s lives, we’d love to hear from you. Please Email your cv or call (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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