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Call Centre Operative

Job Posted: an hour ago

Salary: £ 26,277 - 26,277 / Annum
Job Type: Permanent
Location: Saltaire, Bradford

Expire in: a month

Job Description

Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week)

The Role

We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.

Key Responsibilities

  * Handle a high volume of inbound customer calls daily (approximately 40 calls per day).

  * Deliver professional, friendly, and efficient customer service on every interaction.

  * Resolve customer queries at first point of contact wherever possible.

  * Manage customer enquiries relating to accounts, billing, appointments, and general support.

  * Respond to customer communications via phone, email, webchat, and social media.

  * Accurately log all customer interactions and update internal systems.

  * Escalate complaints and complex queries in line with company procedures.

  * Work towards individual and team performance targets and KPIs.

  * Support customers using online self-service platforms and digital tools.

  * Work collaboratively with internal departments to ensure smooth resolutions.

About You

We’re looking for someone who:

  * Has previous experience within a call centre, contact centre, or high-volume customer service environment.

  * Is confident handling a large number of customer calls daily.

  * Has excellent communication and listening skills.

  * Remains calm and professional under pressure.

  * Is confident using multiple computer systems and Microsoft Office.

Experience & Qualifications

  * Minimum 2 years’ experience within customer service or call centre operations preferred.

  * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested? Apply now

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