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Collections Advisor

Job Posted: 23 days ago

Salary: £ 28,800 - 28,800 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 5 days

Job Description

COLLECTIONS ADVISOR

BRISTOL

£28,800

Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis.

As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.

Benefits

  * 35 hour week, Monday to Friday

  * Hybrid working, with 3 days in the office per week

  * Generous holiday allowance plus the option to buy/ sell days

  * Life assurance

  * Private medical insurance

  * Employee assistance programme

  * Season ticket loans and a whole lot more

RESPONSIBILITIES

As a Collections Advisor you will:

  * Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.

  * Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

  * Maintain up to date with industry regulations and products.

  * Ensure accurate record keeping for all customer contact and decisions.

  * Liaise with other departments as needed.

  * Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collections Advisor, you must have:

  * Previous experience supporting vulnerable customers within a regulated environment

  * Prior debt collections experience within a B2C environment

  * Experience supporting customers with mortgage products

  * Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.

  * Ability to work to set targets and guidelines.

  * Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Collections Advisor, apply today!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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