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Complaints Dispute Resolution Lead

Job Posted: 4 hours ago

Salary: £ 32.64 - 32.64 / Hour
Job Type: Contract
Location: Hammersmith

Expire in: a month

Job Description

Housing Complaints Officer – Hammersmith (W6) 
 £32.64 per hour (LTD) | 12-week temporary contract | Start ASAP
 Hybrid working: 2–3 days in the office (Tues, Weds, Thurs)
 We’re recruiting three experienced Housing Complaints Officers on behalf of a local authority in Hammersmith (W6). This is an urgent requirement to help tackle a high-volume backlog of Stage 2 housing and repairs complaints.
 Key Details
Start Date: ASAP
Duration: 3 months (possible extension)
Working Pattern: Hybrid – 2–3 office days per week (Tues, Weds, Thurs)
Pay Rate: £32.64 per hour (LTD)The Role
 You’ll be responsible for investigating and drafting Stage 2 complaint responses across a range of housing and repairs issues. This role is suited to someone who can hit the ground running, managing a caseload of around 10 complaints per week, and supporting the service to clear its backlog.
Requirements
Proven recent experience handling Stage 2 complaints (essential)
Strong background in housing and repairs complaint resolution
Confident in drafting formal responses and communicating complex outcomes clearly
Experience working with or responding to the Housing Ombudsman
Ability to work quickly and accurately under pressureThis is a fantastic opportunity to make an immediate impact within a busy housing service.
For more information or to apply, please contact George Westhead at Service Care Solutions

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