Hiring Now: Complanits Handler Near You – Apply Today!
Your Next Complanits Handler Job Starts Here – Apply Now!
Complanits Handler
Job Posted: 2 hours ago
Salary: £ 25 - 27 / Hour
Job Type: Contract
Location: Birmingham
Expire in: a month
Job Description
We're currently recruiting for a Complaints Handler to join a leading housing organisation on a 3-month contract, with the potential for extension. This role is designed to lead, investigate, and resolve complaints in a fast-paced environment, working closely with customers, business leads, and external contractors to seek early resolution. The Complaints Handler will also play a proactive role in identifying and addressing root causes to reduce complaints at source.
This is a full-time, 3-month contract position, with the opportunity for professional development and career progression.
Key responsibilities for the Complaints Handler:
Triaging, investigating, and resolving assigned complaints efficiently, working with customers and relevant business teams
Monitoring personal performance against team Key Performance Indicators (KPIs) to ensure effective complaint resolution
Producing monthly case studies on service failures across the business, working with managers to address service improvement areas
Engaging with stakeholders across the organisation to negotiate practical solutions and drive service innovation
Analysing and interpreting data from various sources and presenting it clearly to both internal and external audiences
Communicating effectively with customers, both internal and external, through a variety of channels, including complex written reports
Supporting the Quality and Customer Experience Manager in driving process changes to improve customer outcomes
Taking a structured, consistent approach to problem-solving, ensuring quality, customer satisfaction, and efficiency
Coaching and training colleagues in complaint management and data requirements
Requirements for the Complaints Handler Position:
Excellent levels of numeracy and literacy
Evidence of formal complaints or dispute resolution training (desirable)
Negotiation skills training (desirable)
Proven experience of dealing with high-volume, complex complaints
Knowledge of the Housing Ombudsman's complaint handling code (desirable)
Ability to challenge senior colleagues to deliver required information and evidence
Demonstrated experience in identifying root causes of complaints and prioritising key items for resolution
Experience of drafting concise, clear response outcome letters that are easily understood
Proven ability to use a range of communication and tracking channels to auditable standards
The Complaints Handler role is offering the following benefits:
Location: Hybrid working options (1 day from home)
Hours: 35 hours per week Monday to Friday
Contract: 3-month contract with the potential for extension
Start Date: ASAP
Pay Rate: £27.00 per hour
To apply or find out more, please contact Ryan on (phone number removed) or email (url removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complanits Handler job near me in Birmingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).