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Contract Manager

Job Posted: a day ago

Salary: £ 50,000 - 50,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: a month

Job Description

Our client is looking for an experienced Contract Manager to take ownership of a key maintenance contract. The role will involve overseeing day-to-day delivery, ensuring services meet client expectations, controlling costs, and maintaining contract profitability.
We’re looking for someone with strong technical knowledge and a proven background in managing large, multi-disciplined maintenance operations. You’ll need excellent communication and organisational skills, along with the ability to lead, motivate and support your team to deliver high standards of performance.
This is a great opportunity for a hands-on Contract Manager who enjoys building strong client relationships, driving operational efficiency, and creating a positive, high-performing team culture.
Job details:
  * Ensure contractors and service partners deliver services to required standards, maintaining governance, value for money, and alignment with company values, culture, and expectations.
  * Oversee compliance with all statutory, client, and company policies, including QSHE processes, across Engineering teams.
  * Build and maintain strong client relationships, acting as the escalation point for performance issues or customer complaints.
  * Make operational and engineering decisions to ensure service continuity, coordinating with maintenance staff, subcontractors, and on-site departments to maintain effective communication.
  * Lead handovers from the Commercial to Operations teams, ensuring all aspects are covered and understood.
  * Maintain full P&L accountability for assigned sites, manage aged debt and payment issues, and liaise with Credit Control and clients to resolve delays.
  * Review quotations before client submission, ensuring accuracy and value.
  * Promote and pursue new business opportunities in line with company growth plans, supporting sales and marketing efforts, and generating income through account growth to meet financial targets.
  * Oversee best-practice processes for all planned, reactive, and minor works; monitor performance through CAFM reporting and KPIs.
  * Manage and support the Engineering Team in daily operations, ensuring consistent performance and quality of service delivery.
  * Contribute to contract renewals, addressing underperforming subcontractors or undersold contracts with the Commercial Team and senior leadership.
  * Lead and develop team members through effective onboarding, performance reviews (PDRs/EPAs), training, and talent development to foster a high-performing culture.
  * Manage employee relations matters (e.g., conduct, absenteeism, punctuality, performance, compliance) in consultation with HR, ensuring resolution and adherence to policy.
  * Attend required training to uphold safe working practices and ensure all team members complete mandatory courses.
Qualifications/Experience:
  * Minimum 3 years’ experience as a Contract Manager.
  * Level 4 qualification in a relevant discipline.
  * Strong leadership, team management, and motivational abilities.
  * Excellent customer understanding with a focus on delivering tailored, high-quality service solutions.
  * Analytical and problem-solving mindset to identify challenges and growth opportunities.
  * IOSH Managing Safely (or equivalent).
What’s on offer:
  * Salary: Up to £50,000 (DOE)
  * Monday to Friday 8:00am - 5:00pm (1 hr lunch)
  * 33 days annual leave, increasing to 35 after 5 years’ service.
  * Company pension scheme.
  * Company vehicle + Fuel card – Can be used for personal use.
  * Employee of the Month + Birthday voucher.
Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship

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