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Corporate Helpdesk Executive

Job Posted: an hour ago

Salary: £ 33,000 - 38,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Are you experienced working in the Leisure or Business Travel Industry? Are you fully trained on Galileo Travelport, including ticketing / reissuing? Are you based in Manchester and looking for a flexible hybrid role? Look no further! We are working with a specialist Corporate Travel company who are looking for an Agent Product Support Executive who can support. Within this role, you will collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

Support operational booking agents with day-to-day ticketing activities and transactions
Assist all operational teams with reissue requests, including quoting and processing ticket reissues
Provide day-to-day support to operational agents on all GDS processes
Resolve any ticketing and reissue issues that arise
Help process the booking and invoicing of NDC bookings
Process all types of refund requests within the required timeframes
Handle refund queries from the back office BSP team and other personnel
Adhere to PCI procedures in accordance with regulation and Company policyThe Person:

Extensive travel agent experience in a trading or supporting role
Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios
Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds
Understanding of nett fare mark-ups to maximise profit
Knowledge of GDS technical processes incl. scripting functions
Knowledge of ADM investigation & resolutionThe Package:

A salary of circa £38,000 (flexible for the right candidate)
Flexible hybrid working, following an initial period of training in the office
Monday - Friday working hours
Healthcare cash-back scheme
Wellness/EAP programme
Employee discounts
Enhanced employer pension contributions
Service-based holiday entitlementClick APPLY or contact (url removed)

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Looking for your next career move? Join a top company hiring Corporate Helpdesk Executive job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!