Hiring Now: Customer Care Administrator Near You – Apply Today!

Your Next Customer Care Administrator Job Starts Here – Apply Now!

Customer Care Administrator

Job Posted: 2 hours ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Contract
Location: Nursling, Hampshire

Expire in: a month

Job Description

Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract.

This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment.

The contract is 12 months.

The Customer Care Administrator Role

Working within the Customer Service team, responsibilities will include:

  * Handling incoming customer enquiries via telephone and email

  * Resolving customer queries efficiently and professionally at first point of contact where possible

  * Managing customer complaints in a responsive and customer-focused manner

  * Proactively contacting customers regarding delays or issues before complaints arise

  * Following up customer cases and ensuring all communication is handled to a high standard

  * Maintaining accurate records and completing associated administration tasks

  * Working towards agreed service levels and team standards

  * Building strong product and process knowledge to support customers effectively

  * Working collaboratively with colleagues to ensure excellent customer service is maintained

The Ideal Candidate for the Customer Care Administrator Position

The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner.

You should also have:

  * Excellent written and verbal communication skills

  * A professional and confident telephone manner

  * Strong organisation and time management skills

  * The ability to prioritise workload effectively

  * A proactive approach and confidence using your own initiative

  * Good attention to detail and accuracy

  * Strong IT skills including Microsoft Office

  * The ability to work well both independently and within a team

Further Information

  * Fixed-term maternity cover contract (12 months)

  * Free parking

  * Modern working environment

  * Excellent company benefits

Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Administrator job near me in Nursling, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!