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Customer Liaison Officer

Job Posted: a day ago

Salary: £ 26,000 - 32,000 / Annum
Job Type: Contract
Location: Rotherham, South Yorkshire

Expire in: a month

Job Description

Temporary Customer Liaison Officer
 Location: Rotherham, Doncaster & Hull
 Contract Type: Temporary (Initial 4 weeks, potential to extend)
 Hours: Monday-Friday, 8:00am-4:30pm
 Start Date: Immediate
 Pay Rate: Flexible, dependent on experience

Overview
 Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process.

This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately.

Key Responsibilities

Proactively follow up on no-access properties to arrange retrofit survey appointments
Lead resident and community engagement, building strong local relationships
Deliver clear, effective communication about upcoming works
Act as a primary point of contact for residents, addressing queries and concerns
Coordinate property access to support smooth project delivery
Resolve access or resident-related issues promptly
Maintain accurate records of communication, access arrangements and issue resolutionsEssential Requirements

Previous experience in a similar customer-facing role
Ability to handle sensitive situations professionally
Strong negotiation and communication skills
Proficiency in Microsoft Office
Full UK driving licenceDesirable

Experience within the social housing sectorIf you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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