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Customer Service Administrator

Job Posted: 5 hours ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: CV34, Warwick, Warwickshire

Expire in: a month

Job Description

Customer Service Administrator
£25,000 to £28,000
Hybrid working
Warwickshire

We are supporting a leading national property developer that is looking to hire a Customer Service Administrator. This is a key role within their Customer Service function, ensuring new homeowners receive a responsive and positive experience. The company is well established, offers excellent training and long term development, and provides a supportive working culture.

The Role

As Customer Service Administrator, you will support the wider Customer Service team by coordinating repairs, logging information accurately and ensuring all customer issues are progressed in a timely manner. You will play an important part in delivering a high quality aftercare service to homeowners.

Key Responsibilities

• Log customer issues on internal systems such as Dynamics and raise the necessary paperwork for invoice processing
• Allocate tasks to Customer Support Operatives, suppliers and subcontractors
• Order materials and chase suppliers to keep tasks within agreed SLAs
• Produce and issue reports to support the resolution of customer complaints
• Build strong relationships with subcontractors and suppliers to support continuous improvement in service delivery

Experience and Skills Required

• Minimum of three to four years experience in a customer service role within a fast paced environment
• Strong interpersonal and relationship building skills
• Ability to prioritise workload and work independently
• Experience using CRM systems such as Dynamics
• Understanding of basic health and safety protocols

Desirable

• Experience working within property, construction or a similar industry
• Exposure to continuous improvement initiatives
• Ability to remain calm and solutions focused in challenging situations

What the Company Offers

• Excellent retail discounts and company funded life insurance
• Private healthcare and access to a high quality pension scheme with employer contributions
• Discounted house purchase scheme and car leasing options
• Professional training and development opportunities
• Supportive, inclusive working culture

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in CV34, Warwick, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!