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Customer Service Adviser
Job Posted: 36 minutes ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: North West
Expire in: a month
Job Description
Your new company
This organisation is well-established within their industry and prides themselves on the service that they provide to their customers. They're looking for Customer Service Advisers to join their team. They're based in Trafford Park and are easily accessible via both car and public transport.
Your new role
You will be the first point of contact for customers, ensuring a smooth and professional experience from start to finish. Your responsibilities will include:
Responding to customer enquiries via phone and emails
Assisting customers with online hire bookings and queries
Providing updates on order status and delivery times
Resolving issues efficiently and professionally
Liaising with internal teams to ensure timely and accurate service
Processing orders and maintaining accurate records
Supporting with general administrative tasks as needed
Ensuring a high level of customer satisfaction at all timesWhat you'll need to succeed
You will need:
Previous experience in a customer service role, ideally within business-to-business (B2B)
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Confidence in using IT systems and managing multiple tasks
A proactive, can-do attitude and a team-player mindsetWhat you'll get in return
You will receive an excellent salary up to £26,000 depending on experience. You will also have access to an excellent benefits package including holiday allowance, pension, hybrid working, free parking and more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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