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Customer Service Advisor

Job Posted: 2 hours ago

Salary: £ 25,000 - 26,500 / Annum
Job Type: Permanent
Location: Sutton, Greater London

Expire in: a month

Job Description

Location: Cheam
Salary: £25,000 - £26,500 P/A
Hours: Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full-time, Permanent

Job Description

Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.

This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.

Main Responsibilities

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    Deliver exceptional standards of customer service and ensure all interactions meet “right first time” standards

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    Handle inbound and outbound calls from customers, engineers, and clients

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    Plan and manage engineers’ daily schedules and appointments

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    Book and manage service appointments in line with contract requirements

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    Approve engineers’ timesheets and support diary management

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    Monitor and action escalation reports

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    Provide administrative support to the gas department as needed

Requirements

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    Ability to work effectively in a busy, fast-paced environment

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    Calm and professional approach when handling challenging calls

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    Excellent verbal and written communication skills

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    Previous experience in a call centre or customer service environment (preferred)

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    Experience within the gas or home maintenance industry (desirable but not essential)

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    Strong organisational skills and attention to detail

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    Initiative, reliability, and a proactive work ethic

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    Willingness to learn and develop

Benefits

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    Role-specific training and ongoing development opportunities

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    Excellent staff retention and internal progression culture

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    Supportive working environment with strong team values

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    Equal opportunities employer

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    Mental health support and resources

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    Cycle-to-work scheme

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    Annual leave increases with length of service

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    Open-door management culture

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    Living Wage employer recognition

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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