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Customer Service Advisor
Job Posted: 4 hours ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Stoke-on-Trent
Expire in: a month
Job Description
Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast-paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.
💰 Salary: £26,000 per annum
🕒 Hours: Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)
Contract: Full-Time, Permanent
Key Responsibilities as Customer Service Advisor
Answer incoming calls and emails from customers
Make outbound calls to provide order updates
Investigate and resolve complaints, ensuring timely solutions
Log issues and liaise with relevant departments
Welcome and assist customers on-site
Organise Service Engineers’ schedules and arrange visits
Book courier services (e.g., TNT)
Develop technical product knowledge to support customers effectivelyEssential Requirements
Customer Service experience within a manufacturing environment
Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
Confident communicator on the phone
Ability to build positive rapport quickly with stakeholders at all levels
Comfortable learning a complex and varied product rangePersonal Attributes
Excellent written and verbal communication
Strong problem-solving skills
Approachable, helpful, and professional
Reliable with excellent time management
Keywords: Customer Service Assistant, Manufacturing Customer Service, Technical Support, Order Management, Complaint Resolution, Scheduling, Courier Booking, Excel, Outlook, IT Skills, Stakeholder Management, Product Knowledge, Full-Time, Permanent, Office-Based, Career Development.
Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancyBefore You Apply
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