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Customer Service Advisor
Job Posted: a day ago
Salary: £ 24,000 - 32,000 / Annum
Job Type: Permanent
Location: South Darenth
Expire in: a month
Job Description
Customer Service Advisor / South Darenth / Permanent / £(phone number removed)
Our client is a leading manufacturer and are recruiting for a Customer Service Advisor on a permanent basis. You will be building strong relationships with customers on the telephone & email, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time.
Responsibilities:
Manage and oversee customer deliveries
Be the first point of contact for all customer requests, respond to customers within agreed time scales.
Proactive communication to keep customers informed
Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded.
Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
Investigate complaints, monitor and challenge for preventative measures.
Essential Skills:
2-3 years previous experience in a demanding customer service environment
IT proficient in MS package, intermediate to advance in Excel
Ability to work in a fast-changing, dynamic environment
Fluent in English both written and spoken
Excellent communication skills – a relationship builder
Customer Service Advisor / South Darenth / Permanent / £(phone number removed)Before You Apply
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