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Customer Service Advisor
Job Posted: a day ago
Salary: £ 24,000 - 25,000 / Annum
Job Type: Temporary
Location: Leicester, City of Leicester
Expire in: a month
Job Description
Love solving problems and helping people?
This could be a great opportunity to bring your energy and communication skills to a fast-paced customer service team that really values what you bring to the table.
This is an 8-month temporary assignment to start with, but there’s potential for it to become a permanent role depending on business needs – ideal if you’re looking to grow in a supportive and engaging customer service environment.
The role involves supporting customers across multiple contact channels – including phone, email, and live chat – and helping them get what they need in a professional, friendly, and efficient way. You’ll be the first point of contact, taking ownership of each interaction to ensure every customer service experience is a positive one.
Here’s what the job involves:
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Delivering top-level customer service via phone, email, and digital platforms
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Logging and maintaining accurate customer records in CRM systems
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Handling queries, technical issues, and follow-up tasks with confidence
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Supporting outbound campaigns and initiatives
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Helping with process improvements and sharing ideas that make the service better
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Dealing with complaints and escalating issues when necessary
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Collaborating across teams to ensure a seamless customer service experience
You’ll thrive in this role if you:
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Are a natural communicator with strong interpersonal skills
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Have experience in a customer service or contact centre environment
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Are organised and detail-oriented with good time management
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Enjoy working in a fast-paced setting and can stay calm under pressure
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Know your way around IT systems, including CRM and Microsoft Office
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Can manage a high volume of calls and emails while staying friendly and focused
It’s also a role where you’re encouraged to take ownership of your development – whether that’s growing your product knowledge, refining your tone of voice, or building confidence in handling trickier customer service scenarios.
What really matters is your attitude: if you bring positivity, patience, and a willingness to learn, this team will give you the tools and support to succeed.
If you're looking for a meaningful role where your customer service skills can shine – and where there's room to grow – this could be your next moveBefore You Apply
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