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Customer Service Assistant

Job Posted: an hour ago

Salary: £ 23,000 - 25,000 / Annum
Job Type: Permanent
Location: Mountain Ash

Expire in: a month

Job Description

Are you looking for a rewarding opportunity where you can make a real difference? Join a supportive, community-focused organisation offering excellent benefits, including a competitive salary, 17.5 hours per week, and the chance to contribute to the wellbeing of the local community.

As a Customer Service Advisor, you will play a crucial role in delivering high-quality, customer-focused services across multiple channels, helping to provide essential support to tenants and customers. You will ensure that all queries are addressed efficiently and professionally, with a focus on getting things right the first time. This role offers a chance to work in a dynamic team environment, with opportunities to contribute to administrative tasks and ensure smooth operations in a fast-paced environment.

Key Responsibilities of a Customer Service Advisor:

Provide high-quality, customer-focused service via phone, email, and in person.
Resolve queries efficiently and professionally, ensuring first-time resolution where possible.
Support tenants with rent payments and tenancy management issues.
Oversee the allocation and lettings process, ensuring fairness and transparency.
Administer Physical Adaptation Grants, working with contractors, Cwm Taf Care & Repair, and Welsh Government.
Assist with administrative tasks across Housing, Maintenance, and Compliance teams.
Track maintenance works and ensure timely completion.
Manage contractor databases and assist with customer satisfaction surveys.
What we'd love to see:

Experience in frontline customer service or administration.
Proficient in Microsoft Office and record management systems.
Strong communication, problem-solving, and organisational skills.
Ability to handle sensitive matters with empathy and confidentiality.
Positive, proactive attitude with a focus on high-quality customer service.
Willingness to be Fire Warden and First Aid trained.
Ideally experience in social housing, knowledge of housing management and maintenance, and Welsh language skills.
This Customer Service Advisor role offers a salary of £24,568 ( pro rata )

What's on Offer:

17.5 hours per week
Competitive salary
Permanent position 
Pontypridd, located in the heart of South Wales, is easily accessible by road, with direct routes via the A470, A4054, and the M4, making it a convenient location for commuting from nearby areas such as Cardiff, Merthyr Tydfil, and the Valleys.

If this Customer Service Advisor role is for you please apply or contact (url removed)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Assistant job near me in Mountain Ash! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!