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Customer Service Manager

Job Posted: 18 hours ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: London

Expire in: a month

Job Description

Are you an experienced Customer Service Manager? Do you have a passion for delivering exceptional service and leading a high-performing team? I want to talk to you!

I am looking for an experienced Customer Service Manager to join a leading organisation, managing a small and dedicated team. You’ll lead day-to-day operations, handle escalated homeowner complaints, and ensure the highest standards of customer satisfaction and brand reputation.

Customer Service Manager
Permanent 
Salary: £35,000 – £40,000 per annum
Monday to Friday 8:30am – 5:00pm
Vauxhall, London

Customer Service Manager
Job Description

 • Lead, motivate, and develop a team of four Customer Service Advisors
• Handle escalated homeowner complaints with empathy and professionalism
• Liaise with internal departments, including the Legal and Accounts teams, to resolve complex cases
• Manage customer refunds, write-offs, and authorise key service actions
• Monitor online reviews (Trustpilot and Google), ensuring timely, brand-consistent responses
• Provide regular reporting to the Head of Commercial on complaint trends and team performance
• Identify and implement process improvements to enhance efficiency and the customer experience

Customer Service Manager
Essential Experience/Skills/Qualifications

 • Minimum 2 years’ experience as a Customer Service Manager or Team Leader
• Strong background in B2C customer service
• Preferable but not essential experience managing homeowner-related complaints
• Ability to lead, motivate, and support a team in a fast-paced environment
• Excellent communication, problem-solving, and conflict-resolution skills

Customer Service Manager
Company Benefits

 • 23 days holiday plus bank holidays
• Pension scheme
• On-site gym and canteen
• Employee Assistance Programme

If you feel you’re a good fit for this position, please click ‘apply’ or email me at
(url removed)

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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!