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Customer Service Professional

Job Posted: 12 hours ago

Salary: £ Competitive
Job Type: Contract
Location: SL2, Stoke Poges, Buckinghamshire

Expire in: a month

Job Description

Customer Service Professional (Asset Finance)

Location: SL2 4JS, Stoke Poges (Hybrid: 2 days per week in the office, usually Wednesday & Thursday)

Contract: Full-time, 6 Months

About the Role

Randstad Sourceright are recruiting on behalf of a leading Asset Finance Company (SFS) for an enthusiastic and service-focused Customer Service Professional.

You will be a key member of a supportive Operations Team, dedicated to providing an unrivalled, outstanding service to all internal and external customers. This high-volume role involves managing complex financial agreement queries and providing frontline support via telephone, letter, and email, actively embodying the company values: Responsible, Excellent & Innovative.

Key Responsibilities

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    Customer Communication: Effectively liaise with internal and external customers via telephone, letter, and e-mail to respond to high volumes of queries and requests in an accurate and timely manner.

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    Financial Administration: Process transfer requests, financial amendments, and refund requests on customer contracts within regulatory and industry time-scales.

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    Record Management: Ensure all customer records within the CRM system are kept accurate and up to date, demonstrating a high level of attention to detail.

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    Revenue & Compliance: Maximise upon revenue opportunities (e.g., capturing sales-leads, collecting transfer/admin fees), effectively dealing with potential debt issues, and working strictly to industry and regulatory guidelines (FOS, FCA, FLA).

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    Team Support: Pro-actively support other team members, including taking switchboard and customer calls, sharing workloads during peak periods, and contributing to a positive team environment.

About You (Essential Requirements)

You will be a highly motivated individual with a proven ability to deliver exceptional service in a fast-paced environment:

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    Experience: Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.

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    Communication: Excellent verbal and written communication skills, with a professional telephone manner.

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    Skills: Good organisational and time management skills, with the ability to manage multiple tasks and prioritise workloads effectively.

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    IT Proficiency: Strong computer literacy, including experience using Microsoft Office packages.

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    Background: Experience working within a dedicated Customer Services team.

Desirable

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    Experience in a Financial Services background, particularly Asset Finance, and/or a business-to-business (B2B) environment.

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    Knowledge of regulatory bodies such as FOS, FCA, and FLA.

What We Offer

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    Culture: A friendly, helpful, and engaging team culture that takes pride in being supportive and values employee development and training.

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    Work Arrangement: A supportive hybrid work model, requiring only 2 days per week in the office (Stoke Poges).

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    Development: A supportive environment with investment in your ongoing professional development.

Apply Now

If you are an experienced Customer Service professional looking for an engaging and challenging role within a leading financial services company, apply today!

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Professional job near me in SL2, Stoke Poges, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!