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Customer Service Team Leader

Job Posted: 3 hours ago

Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: BH12, Parkstone, Dorset

Expire in: a month

Job Description

Customer Service Team Leader | Customer Experience Team Leader | £36,000

Poole, Dorset

Up to £36,000 + Monthly Bonus Scheme

Permanent | Full-Time (40 Hours Per Week)

Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move?

We're recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment.

If you're passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you.

The Role

As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels.

Key responsibilities include:

  * Leading and developing a high-performing customer service team

  * Managing customer enquiries via phone, email, and online platforms

  * Driving customer satisfaction and service excellence

  * Monitoring team performance against customer service KPIs

  * Supporting order processing, account management, and customer administration

  * Managing CRM records and ensuring accurate customer data

  * Overseeing customer projects and service-related initiatives

  * Building strong relationships with customers, suppliers, and internal teams

  * Identifying opportunities to improve processes and customer journeys

  * Ensuring service levels, response times, and operational targets are consistently achieved

About You

To be successful in this Customer Service Team Leader job, you'll ideally have:

  * Previous experience as a Customer Service Team Leader, Customer Service Supervisor, Customer Support Team Leader, or Customer Service Manager

  * Strong leadership and people management skills

  * Experience working with CRM systems and customer databases

  * Excellent communication skills, both written and verbal

  * Strong organisational and problem-solving abilities

  * Experience managing customer service KPIs and performance metrics

  * Good Microsoft Office and Excel skills

  * The ability to thrive in a fast-paced customer service environment

What's On Offer?

In return, you'll receive:

  * Monthly profit share bonus scheme

  * 30 days holiday including bank holidays

  * Company sick pay

  * Free onsite parking

  * Free lunch every Friday

  * Employee discounts and Perks at Work scheme

  * Cycle to Work scheme

  * Employee Assistance Programme (EAP)

  * Eye care reimbursement

  * Subsidised workplace massage

  * Regular social and company events

Why Apply?

This is a fantastic opportunity to join a successful and growing organisation that genuinely values customer service, employee wellbeing, and career development. You'll play a key role in shaping the customer experience while leading and developing a motivated customer service team.

Apply today if you're looking for your next Customer Service Team Leader, Customer Experience Manager, Customer Support Team Leader, or Customer Service Supervisor opportunity in Poole, Dorset

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in BH12, Parkstone, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!