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Customer Success Executive
Job Posted: 2 days ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Hertfordshire
Expire in: a month
Job Description
The Customer Success Executive will play a crucial role in supporting clients within the business services industry by fostering strong relationships and ensuring their needs are met. This permanent role requires excellent communication skills and a proactive approach to problem-solving. Full training will be provided.
Client Details
This is a really exciting opportunity to work with a rapidly growing start up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset.
Description
● Onboarding & Implementation: Support new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently.
● Customer Relationship Management: Act as the primary point of contact for day-to-day support and account growth, ensuring users maximise value.
● Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results.
● Retention & Upsell: Identify opportunities for account expansion by understanding customer goals and aligning them with the organisation's evolving features and integrations.
● Insights & Feedback: Capture customer feedback to inform product improvements and collaborate closely with our Product and Sales teams to enhance the customer journey.
● Performance Tracking: Monitor usage and success metrics across your accounts, using data to spot trends, risks, and growth opportunities.
This is a dynamic role with room to grow and evolve over time. You'll have the opportunity to shape how things are done, improve existing processes, and make a meaningful impact. As the company expands, the role can develop in line with your interests and strengths, offering scope for progression and personalisation.
Profile
A successful Customer Success Executive should ideally have:
Experience in customer success, account management, or client support roles
Excellent communication and relationship-building skills to effectively engage with clients.
A proactive mindset and strong problem-solving abilities to address client needs.
Familiarity with using CRM systems to manage client accounts and interactions.
A focus on delivering exceptional customer service and fostering long-term client relationships.
Please note we are also able to consider entry level graduate profiles who are looking for their first stepJob Offer
A competitive salary, negotiable depending on experience
25 days annual leave plus bank holidays
A chance to grow within a fast paced start up organisation
Potential for career growth within a supportive and professional environment.
The opportunity to be mostly remote, with 1 day a week from an officeBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Success Executive job near me in Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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