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Customer Support Advisor

Job Posted: a day ago

Salary: £ 13.03 - 13.03 / Hour
Job Type: Contract
Location: North Baddesley

Expire in: a month

Job Description

Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Free Refreshments + Casual Dress | Full-Time | 3-4 Month Contract

Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do

Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.

The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.

Key Responsibilities

Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems
Deliver accurate and professional solutions to customer queries
Process returns, exchanges, and customer requests in line with company procedures
Update and maintain customer records accurately
Work collaboratively with internal teams to resolve issues quickly
Support continuous improvements in customer satisfaction and service delivery
Ensure all enquiries are managed within agreed service levels

Skills & Knowledge Required

Previous experience in a customer service or customer support role
Strong communication skills across multiple channels
Excellent attention to detail and organisational skills
Ability to follow processes accurately and consistently
Positive, enthusiastic, and self-motivated attitude
Strong problem-solving skills and customer-focused approach
Comfortable working in a fast-paced environment
Confident using computer systems and digital platforms

Additional Information

37.5 hours per week
Monday to Friday, 9:00am–5:00pm
1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)
Office-based role in North Baddesley
Free parking, refreshments, and casual dress environment

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Support Advisor job near me in North Baddesley! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!