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Customer Support Quality Lead
Job Posted: 16 hours ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: East Sussex
Expire in: a month
Job Description
A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team.
The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards.
The main responsibilities for the role of Customer Support Quality Lead job based in East Sussex are:
-Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.
-Lead regular meetings with Business Line Managers and Customer Care Centres to communicate progress on active investigations.
-Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements.
-Partner with Business Line Managers and Customer Care Centres to deliver accurate, high-integrity field data for investigations, continually improving the quality of information received by the technical team.
A successful candidate for the Customer Support Quality Lead job based in East Sussex will have the following:
-Process improvement experience
-Quality engineering experience
-Technical product background, ideally electrical
This is a fantastic opportunity for a Customer Support Quality Lead job based in East Sussex to join a global leader offering fantastic career progression opportunities and very competitive salaries. To apply please send your CV to to (url removed) or for more information contact Yuon Skelton on (phone number removed)Before You Apply
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Looking for your next career move? Join a top company hiring Customer Support Quality Lead job near me in East Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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