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Deputy Service Manager - Outreach /Stalking
Job Posted: 12 hours ago
Salary: £ 32,000 - 32,000 / Annum
Job Type: Permanent
Location: Hertfordshire
Expire in: a month
Job Description
Role: Deputy Service Manager, Outreach / Stalking
Based: Waltham Cross with travel to other sites
Rate: £22 per hour umb temp - £32,000 permanent
Start Date: ASAP
Duration: Temp to perm
Hours: 37.5 hours Monday to Friday, 9am – 5.30pm on site every day
Our client, a specialist domestic abuse charity, are recruiting for a Deputy Service Manager to have operational oversight of the Stalking and Outreach services within Hertfordshire, ensuring the delivery of high quality, safe and effective support services which are expected by the organisation including risk assessment, safety planning, referrals to other agencies and MARAC
Synopsis of duties:
Management of the Outreach/ISAS service in Hertfordshire, line managing 7 staff
Working in partnership with statutory and voluntary agencies, ensuring that safety is kept central to multi-agency work and the response to domestic abuse.
Management of services providing activities and therapies to clients.
Assessing and monitoring the quality-of-service delivery so clients receive safe and appropriate client-led support, and that their voice is evident throughout.
Ensuring the Outreach and ISAS service is delivered in line with the terms and conditions of the contract.
Ensuring compliance with H&S / lone working.
Oversee staffing establishments/on-call support to ensure they are consistent with the needs of clients to enable us to deliver safe service.
Providing guidance to frontline staff on a day-to-day basis, answering case queries, and being on hand to provide support and advice as required.
Working with the CIC to ensure that staff have clear training and development plans in place to allow develop their skills and experience.
Completing regular case reviews and identifying service gaps to ensure all outcomes are being achieved.
Ensuring compliance with all organisational policies and procedures.
Gathering of information for commissioners, providing written reports and data as requiredEssential Requirements:
Experience of managing outreach and stalking services.
Experience of multi-agency working
Experience of managing staff
IDVA, ISAC or ISVA Qualification
DBS on update service or dated within the last 12 months
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