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Director of Hospitality Operations (Luxury)
Job Posted: 5 hours ago
Salary: £ 65,000 - 80,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Operations Director – Hospitality
London | Multi-Site | Premium / Luxury Hospitality Environment
£65,000 – £75,000 + Bonus + Company Benefits + EXCEPTIONAL Company Culture!
We are partnering with a growing service-led business to recruit an Operations Director for a high-profile hospitality portfolio across London.
This is an exciting opportunity for an ambitious and commercially minded hospitality leader to step into a senior operational role overseeing multiple premium environments, including luxury hospitality and customer-focused service operations.
Reporting into the Managing Director, you will lead a team of operational managers across a multi-site portfolio, driving service excellence, client satisfaction, team engagement, and commercial performance.
What truly sets this opportunity apart is the culture. This is a business genuinely recognised for its supportive, people-first environment — a company where teams are valued, leaders are accessible, successes are celebrated, and collaboration is part of everyday working life. The organisation has built a strong reputation for creating an inclusive, positive, and high-performing culture where people are encouraged to grow, develop, and enjoy what they do.
The Role
You will be responsible for:
* Leading and developing multi-site operational teams across London
* Delivering exceptional customer and hospitality experiences
* Managing client relationships with professionalism and credibility
* Driving operational consistency, standards, and compliance
* Taking ownership of commercial performance across the portfolio
* Using systems, reporting, and data insight to improve performance
* Supporting mobilisation activity and operational growth
* Embedding a positive, visible, people-focused leadership culture
This is a highly visible role requiring a hands-on leader who enjoys being operationally present across sites and engaging directly with teams and clients.
About You
We are seeking candidates with:
* Senior operational leadership experience within hospitality, soft FM, catering, or customer-led environments
* Experience managing multiple sites within fast-paced environments
* Strong stakeholder and client relationship skills
* Commercial awareness with exposure to budgets and performance metrics
* A structured, organised, and data-led approach to operations
* Strong leadership capability with experience developing managers and teams
* High personal standards, professionalism, and attention to detail
You may currently be working as:
* Senior Operations Manager
* Regional Manager
* Area Manager
* Account Director
* Hospitality Director
* Multi-Site General Manager
…looking to step into a broader operational leadership role.
What’s on Offer
* £65,000 – £75,000 salary (Possibly negotiable, DOE)
* Career progression opportunity within a growing organisation
* High-profile London portfolio
* Strong, values-led and genuinely supportive culture
* Opportunity to make visible operational impact
* Collaborative leadership team and people-first environment
For a confidential discussion, please get in touchBefore You Apply
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