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European Operations Coordinator

Job Posted: 21 hours ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Redditch, Worcestershire

Expire in: a month

Job Description

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.
On Offer:
  * Opportunity to join a highly regarded logistics specialist
  * Based at a modern purpose-built office
  * Offering an attractive salary up to £35K, dependent on skills and experience
  * Contributory Pension
  * Working hours: Monday – Friday, 8:30am – 5:30pm
Main Purpose of the Role:
Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.
Duties and Responsibilities:
  * Manage the day to day bookings of European freight forwarding jobs
  * Processing where appropriate both export and import customs clearance.
  * Raising job files and all of the appropriate paperwork
  * Processing jobs through Multifreight software system
  * Extensive client liaison to include quotations, follow up, bookings and problem solving
  * Extensive supplier liaison to include rate negotiations, bookings and problem solving
  * Internal liaison with the Sales Team, assisting with quotations and service information
  * Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
  * Maximising the gross profit by negotiating with the supplier base
  * Proactively contacting the existing clients to maximise business potential
  * Invoicing jobs on completion
  * Populating internal analysis and key statistics
  * To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
To be Considered:
  * Must have European road freight forwarding or UK transport operations experience
  * Strong Customer Service or Sales experience in rate negotiations and delivering quotations
  * Good communication skills
  * Good organisational skills
  * Good attention to detail
  * Can work to deadlines and handle pressure
  * Quick thinker / Problem solving
  * Self-motivated and enthusiastic character
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

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