Hiring Now: Head of Client Services Near You – Apply Today!
Your Next Head of Client Services Job Starts Here – Apply Now!
Head of Client Services
Job Posted: 22 hours ago
Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: N17, Northumberland Park, Greater London
Expire in: a month
Job Description
This is a leading provider of marketing and communications in the UK. With over 40 years' experience in the direct marketing, CRM and transactional communication industries, they take great pride in providing their clients with a variety of tailored solutions and cost-effective services to improve the quality of their customer communications, streamline processes, consolidate costs and ultimately, deliver a greater return on investment. They service some of the UK’s largest companies across industries ranging from travel to finance.
They are now looking for a Head of Client Services for their Head Office based in North London, ideally with a background or good understanding of Print and Direct Mail. You will have a client centric approach in this continually evolving and dynamic and fast-paced environment.
Managing a team of Account Managers and their clients assigned, you will ensure that the company is presented as a value-added solution provider to all their clients. You will champion client requirements for innovative solutions aimed at the highest levels of customer service at the lowest cost to serve. You must adopt an entrepreneurial spirit and ensure client focused priorities flourish.
Strong leadership, vision, and oversight within client relationships and people management are key aspects of the role and form part of day-to-day responsibility.
Key Responsibilities:
A working knowledge of the range of services provided by the Group.
Manage Account Managers and their clients assigned ensuring that the company is presented as a value-added solution provider to all our clients.
Oversee support tasks undertaken by the Account Managers, for example managing issues and invoicing.
Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions and matrices, approvals, proof of delivery/postage and invoices available.
To ensure that all invoicing is completed within 48 hours of completion of a job.
Participate in team meetings for production status and pre-production meetings for new projects if required.
To ensure that account managers keep Clients informed of the progress of their job daily.
To be fully aware of the Client portfolio allocated and to track performance on each account to include full awareness or turnover and trends.
To escalate and manage any issues internally through to client resolution and satisfaction.
To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled review meetings.
To attend key client review meetings and support account managers in identifying improvements and new opportunities when required.
Ensure that invoices are closed off correctly and on time, so that the WIP correctly reflects work in hand.
Ensure all additional costs are captured
Establish strengths and weaknesses within the team and recommend changes and training where applicable for the team to be more effective.
Manage workload to ensure it is evenly spread across the team and monitor volume and value of work undertaken by each account manager.
Provide issue resolution, recording responses onto client issue logs
Ensure that Account Managers are utilising Shuttleworth to the benefit of internal process and to maximise efficiencies in their daily workflow.
Responsible for department personnel including appraisals, training, holiday management
To work with Sales to effectively manage the introduction and on-boarding of new contracts
Responsible for monthly Client reporting
To ensure management reporting is produced monthly to reflect department performance
What we are looking for:
1. Client/Customer management at board and operational level
2. In depth knowledge of Direct Mail and Transactional Mail applications and processes
3. In depth knowledge and practical understanding of; data, lithographic printing and finishing, digital & laser
4. Knowledge of campaign led marketing communications
5. The ability to deal with ambiguity and to work well with all levels of Stakeholders
6. Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work
7. Ability to implement and enhance improvement processes
8. Understanding of responsibilities in regard to compliance issues and safeguarding the company
9. Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements
10. Excellent interpersonal and communication skills
11. Team player, able and willing to assist other members of their team and to contribute towards common team objectives
12. Excellent understanding of Management Information Systems, Shuttleworth, Microsoft, Outlook
Perks and Benefits
24 Days Holidays plus 8 Bank Holidays
4 days in the office and 1 day from home
Statutory Pension Scheme
Free EAP Program
Employee Discount Scheme
All employment will be subject to satisfactory DBS check, employment references and confirmation of right to work in the UK.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come inBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Head of Client Services job near me in N17, Northumberland Park, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).