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Head of Operations
Job Posted: an hour ago
Salary: £ Competitive
Job Type: Permanent
Location: LE67, Coalville, Leicestershire
Expire in: a month
Job Description
Head of Operations
Location: Leicestershire, UK
Salary: Competitive + Benefits
Job Type: 45 hours per week (be flexible with your working hours)
Benefits: Flexibility / Car Allowance / Growth Opportunities / Pension Scheme / Free Car Parking / Competitive Salary Package.
Are you an operational leader with a passion for transport, people, and performance? If so then we’re looking for you!
As Head of Operations, you will take ownership of all day-to-day and strategic operational activities across the business. Reporting to the Managing Director, you’ll lead a diverse workforce across drivers, estates, compliance, and operational planning, ensuring the smooth, safe, and efficient deployment of the company’s fleet across multiple sectors.
Key Responsibilities
Leadership & People Management
* Lead and inspire teams across operations, driving, estates, and compliance
* Oversee recruitment, onboarding, and retention strategies for operational staff
* Conduct regular appraisals, performance reviews, and driver engagement sessions
* Foster a positive, accountable culture focused on safety, service, and teamwork
* Develop and track KPIs for punctuality, utilisation, safety, and reliability
* Present monthly performance reports to senior leadership
Service Delivery & Planning
* Ensure reliable, compliant delivery of all contracted services
* Maintain 7-day operational cover through strategic rota and holiday planning
* Manage real-time decision-making in the face of breakdowns, absences, or service disruptions
Compliance & Safety
* Ensure adherence to all O Licence requirements and driver hours legislation
* Maintain systems for tachograph data, vehicle compliance, and incident management
* Lead investigations into accidents and incidents, reducing risk through retraining and oversight
Customer & Stakeholder Engagement
* Uphold high levels of customer service across all team interactions
* Manage escalated complaints and incidents in line with company standards
Person Specification
* Proven senior leadership in transport, logistics, or a regulated operational environment
* Strong working knowledge of transport legislation and compliance frameworks
* Experience managing large, shift-based or 24/7 teams
* High-level planning, forecasting, and real-time decision-making ability
* Excellent communication and people management skills
* Proficiency with operational tools and Microsoft Office
Please apply now to be considered for this fantastic opportunity with our growing clientBefore You Apply
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Looking for your next career move? Join a top company hiring Head of Operations job near me in LE67, Coalville, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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