Hiring Now: Head of Support Services Near You – Apply Today!

Your Next Head of Support Services Job Starts Here – Apply Now!

Head of Support Services

Job Posted: 12 hours ago

Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Hertfordshire

Expire in: a month

Job Description

Role:               Head of Support Services

Based:            Waltham Cross with travel to other sites

Rate:               £40,000 - £50,000 pa depending on experience

Start Date:      ASAP

Duration:        Permanent or temp to perm

Hours:            37.5 hours Monday to Friday 9am – 5.30pm on site every day

 Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of  high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements

Synopsis of duties:

Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS. 
Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner. 
Identify emerging needs and opportunities to enhance service delivery and expand support offerings. 
Contribute to the organisational strategy. 
Act as a Designated Safeguarding Lead (or Deputy DSL) where required. 
Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors. 
Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development. 
Hold monthly team meetings and quarterly reflective practice sessions
Build and maintain strong relationships with external partners and represent the organisation at partnership meetings.
Oversee data collection, impact measurement, and service evaluation  
Seek feedback from clients and review data/information to determine how we can improve our services  
Ensure all services are delivered in line with relevant legal and contractual requirements 
Provide reports for SMT highlight progress as well as any potential risks.  
Support funding bids to enable our services to develop.  
Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager.  
Demonstrate total professionalism, propriety, and value diversity.  
Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues.  
Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals.  
Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work
Act in a manner which preserves the confidentiality of all stakeholders.  
Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.  
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.Essential Requirements:

A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services.
Ability to build partnerships and work collaboratively across sectors.
Experience developing and delivering trauma informed services.
Experience of managing refuge or supported accommodation services.
Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy).
DBS on update service or dated within the last 12 months
Car driverSupporting Futures Consulting acts as both an employer and an agency

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Head of Support Services job near me in Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!