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House Manager
Job Posted: 17 hours ago
Salary: £ 20 - 20 / Hour
Job Type:
Location: Norwich, Norfolk
Expire in: a month
Job Description
House Manager required for high end holiday home 10 minutes from Norwich.
The role is part time but hours are mostly Monday and Friday. It is not salaried but hours are invoiced to the company monthly so you are self-employed.
The tasks
Management of bookings and guests, also the cleaners and laundry services which are contracted in. It's between 8- 12 hours per week and some can be done at home (admin) and some are done at the property (check in, meeting suppliers, routine checks)
Admin
Point of contact for booking confirmations
Point of contact for external agency confirmations
Send out guest pre-arrival communications and answer any guest questions
Book the cleaners
Order laundry via the online platform to ensure we have correct in storage
Organise compliance visits - eg boiler servicing, alarm servicing etc (we have a schedule)
Organise and maintenance and repairs as required
Liaise with head office about damages and replacements or any guest complaints
Order house supplies & equipment via the office
Guest support
Friday check in and welcome (approx 4/5pm for 30 mins)- can be other days but is rare
Welcome pack purchase and install (separate £ to cover welcome pack)
Available on phone over weekend for guest questions or issues
Call suppliers to trouble shoot any issues as required
Other requirements
Need to be available on Fridays for check in approx 4-6pm
Available by phone for guest questions at the weekend- our office can also support.
Admin tasks can be done any time
Must be able to get to the property (ideally own car)
Must have a computer (we can provide printer & paper, folders as required)
Experience in the same role is not necessary but we are looking for someone who's past roles included dealing wiht the public in a customer service capacity.
Basic computer and email experience is required to use an external booking portal.
Training and handover will be given with the current House Manager who is leaving
** We will ask for references from a previous employer before the role is confirmedBefore You Apply
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