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Housing Support Officer

Job Posted: a day ago

Salary: £ 24 - 24 / Hour
Job Type: Contract
Location: South East

Expire in: a month

Job Description

Responsibilities:

  * Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely.

  * Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly.

  * Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays.

  * Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit.

  * Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation.

  * Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed.

  * Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed.

  * On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions.

  * Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking.

  * In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc

The Experience You Will Bring:

  * Strong communications are an essential for this post

  * Experience of working in a housing advisory & homelessness service

  * Experience of Abritas (Civica) Housing modules is preferable

  * Good knowledge and experience of using databases to record and monitor information

  * Able to accurately complete various forms relating to the recording of statistical information

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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