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HVAC Technical Support Engineer

Job Posted: a day ago

Salary: £ Competitive
Job Type: Permanent
Location: LS19, Rawdon, City and Borough of Leeds

Expire in: a month

Job Description

At Modine, we are Engineering a Cleaner, Healthier World™. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centres, clean rooms, hospitals, universities, and other mission-critical environments.

Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….

The Role

As client requirements and department workload dictates, the role will involve the performance of other duties to support key business initiatives.

However, listed below are the core focus items and responsibilities of the role:-

  * Responsible for the provision of Phone and Email support to existing customers

  * Manage agreed process to identify when free technical support should be provided and when chargeable attendance should be offered

  * Perform the technical review of all engineer reports on a daily basis, providing sufficient scrutiny to identify “missed” problems and “join up the dots” with previous attendances and other related knowledge

  * Scope out remedial works required, including labour, materials, tools, equipment and H&S and Business risks and feed to the Service Sales team for the production of customer quotations.

  * Support the field engineering teams as required, providing information and guidance to resolve issues in the most timely manner and in the best interests of Airedale and our customers.

  * Produce RAMS for work to be delivered as required to support the coordination team with their planning and approvals process

  * Identify the need for, raise, and track DMAICs where appropriate

  * Contribute to and support the call-out request process, liaising with area coordinators to fulfil responses with minimum operational disruption and in adherence to the contracted customer SLAs

  * Participate in the Out of Hours “Duty Manager” rota to manage call-outs and arrange coordinated engineer attendance

  * Assist with the planning and coordination of commissioning activities, liaising with our area coordinators and the client to ensure all programmes are understood and fulfilled.

  * Use your technical and operational knowledge to drill into jobs and the engineering planner to work out solutions to labour resource challenges. No customer requirement to be “bumped” without all options being exhausted.

  * Manage timekeeping and attendance with colleagues to ensure sufficient cover is always available.

  * Report on performance as required to track progress against agreed metrics and drive continuous improvement

  * To take responsibility for the delivery of all services provided by your team

  * To be the advocate of the customer, driving delivery to meet and exceed their expectations

  * To find solutions to challenges, liaising across the business (and externally where appropriate) to “make a plan” when it may at first appear no options exist

  * To comply with departmental processes to ensure the efficient and compliant delivery of all services.

  * To assist with the recording and monitoring of department Key Performance Indicators.

  * To contribute to the process of review and continual improvement to streamline process and enhance service delivery.

  * To aspire to provide a “best in class” customer experience through every interaction with the Aftermarket client base.

  * To deputise for the other team members, whether more senior or junior, to support service delivery

Required Education and Qualifications

  * HVAC apprenticeship with C&G Refrigeration and Air Conditioning Level 2/ Level 3 would be desirable.

  * HND or Degree qualified in Technical Discipline

  * Excellent customer service skills

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring HVAC Technical Support Engineer job near me in LS19, Rawdon, City and Borough of Leeds! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!