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Internal Account Manager - Folding Cartons

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: West Yorkshire

Expire in: 21 days

Job Description

NEW VACANCY! (PK9304)

INTERNAL ACCOUNT MANAGER - FOLDING CARTONS

WEST YORKSHIRE - OFFICE BASED

SALARY £30-35K (Depending on Experience)

HOURS: Monday to Friday - 8am till 5pm (1hr Lunch) - Can be flexible if required

Our client is a well-established, leading print and packaging manufacturer, they produce high-quality packaging solutions for a diverse range of sectors, including food packaging, FMCG, retail, premium and luxury goods.

They are currently seeking an Internal Account Manager to join their growing team. This is a key customer-facing role, responsible for managing client accounts from initial enquiry through to production and final delivery. Working closely with sales, production, estimating and customer service teams, you will ensure the smooth progression of projects while delivering exceptional levels of service. The successful candidate will build and maintain strong customer relationships, manage day-to-day account activities, coordinate internal processes and ensure all projects are delivered to highest standards.

Key Responsibilities:

Manage a portfolio of existing folding carton customer accounts
Act as the primary point of contact for customer enquiries and day-to-day account management
Process orders accurately and efficiently, ensuring all requirements are communicated internally
Liaise with production, planning, estimating and logistics teams to ensure projects are delivered on time and within specification
Provide customers with updates on order progress, lead times and delivery schedules
Prepare quotations and support pricing discussions in line with company procedures
Build and maintain strong relationships with customers, identifying opportunities to strengthen business partnerships
Resolve customer issues and queries promptly and professionally
Maintain accurate customer records and account information
Support the external sales team where required
Ensure exceptional levels of customer service are delivered at all timesRequirements: 

Previous experience in an Internal Account Manager, Customer Service, Sales Support or Account Handling role
Experience within the print, packaging, folding carton or manufacturing sectors would be highly advantageous
Strong communication and relationship-building skills
Excellent organisational skills with the ability to manage multiple projects and priorities
Commercial awareness and a proactive approach to customer service
Good IT skills, including Microsoft Office applications
Ability to work effectively within a fast-paced manufacturing environment
A positive, team-oriented attitude and strong attention to detail

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