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IT Assistant
Job Posted: 2 days ago
Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: ME2, Rochester, Medway
Expire in: a month
Job Description
Overview
Veetee is a global ambient foods and rice company, a major supplier to retailers, wholesalers, and other food manufacturing businesses. We have two factories and three warehouses in Rochester, Kent, one manufacturing site and corporate office in India, and a Sales & Distribution team in the USA.
Here's what you'll be doing:
* Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally.
* Responding to incoming support requests in person, over the telephone, and via the firm’s IT helpdesk.
* Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices.
* Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems.
* Maintaining accurate records of IT issues and resolutions in the IT helpdesk.
* Providing training and guidance to colleagues on IT best practices and use of software systems.
* Monitoring the email quarantine system.
* Liaising with external IT providers to resolve issues where necessary.
* Assisting with user account management and system security tasks as required.
* Documenting IT processes and maintaining accurate inventory records.
* Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment.
Basic Troubleshooting:
* Password resets.
* Printer issues.
* Internet connectivity.
* Email access problems.
* Software installation guidance (standard apps).
First Point of Contact:
* Respond to user queries via phone, email, chat, or ticketing system.
* Log all incidents and service requests accurately.
Requirements:
* A strong team player with the ability to work independently when necessary.
* A keen interest in IT and staying up to date with the latest trends in technology.
* Ability to manage multiple tasks and prioritise effectively.
* Professional, courteous, and adaptable, with a proactive approach to IT challenges.
* Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients.
* Motivated, with a creative approach to problem-solving and a keen eye for detail.
* 3 GCSEs or equivalent including Maths and English.
Further Details:
9am - 5:30pm
Monday - Friday
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