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IT Support Desk Engineer (MSP experience required) – Birmingham/Hybrid
Job Posted: 2 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: B36, Castle Bromwich, Solihull
Expire in: a month
Job Description
IT Support Desk Engineer (MSP experience required) – Birmingham/Hybrid
£30,000-£35,000
A well established and fast-growing Managed Service Provider are on the market for an IT Support Desk Engineer to join their growing technical team. This role focuses on delivering a wide range of client projects, both onsite and remotely. You will work closely with the Technical Manager, taking responsibility for resolving issues that arise. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction.
Key Skills
* 3+ years experience in team-based Technical Support role (ideally with an MSP)
* Able to raise, update & resolve issues reported to Support Desk
* Excellent customer service & communication skills
* Excellent diagnostic skills & logical thinking
* Up-to-date technical knowledge
* Microsoft Certification (desirable)
Technical Knowledge required
* Windows 11 – Installation, Configuration & Troubleshooting
* Windows Server - Active Directory, Group Policy, Permissions etc
* Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
* Microsoft Office – Installation & Troubleshooting
* Backup Solutions – Configuration & Troubleshooting
* Anti-Virus – Configuration & Troubleshooting
* Networking – TCP\IP, DNS, DHCP, troubleshooting
* Hyper-V – Admin & Troubleshooting (desirable)
* WiFi – Ubiquiti (desirable)
* Firewalls – SonicWall (desirable)
* SQL Management (desirable)
* PowerShell (desirable)
Hands on Experience
* Logging & updating Support Tickets for customers issues
* Remote support and maintenance across customers PCs, Laptops & Servers
* Analysing call logs so you can spot common trends and underlying problems
* Updating technical documentation used by Support Desk
* Diagnosing and repairing faulty PCs & Laptops
* Escalating Support Ticket to senior members of the Support DeskBefore You Apply
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Looking for your next career move? Join a top company hiring IT Support Desk Engineer (MSP experience required) – Birmingham/Hybrid job near me in B36, Castle Bromwich, Solihull! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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