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IT Team Manager

Job Posted: an hour ago

Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: Poole, Dorset

Expire in: a month

Job Description

Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you!

You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently.

You'll need to be eligible for SC Clearance to be considered for this role

Skills and experience required:

Proven experience managing IT teams in a busy environment
Strong leadership and communication skills
Good understanding of ITIL processes (Foundation V3 or above)
Ability to prioritise and stay calm under pressure 

Role requirements:

Manage and support a team of 12+ engineers.
Make sure all daily tasks, updates, and backups are completed on time.
Deliver excellent customer service and maintain high satisfaction scores.
Handle major incidents and help solve complex technical problems.
Create team rotas and track attendance.
Lead team meetings and one-to-one reviews.
Encourage continuous improvement and share knowledge across the team.
Build positive relationships with clients and other departments.
Report on service performance and progress.
 Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge.

If you feel you have the skills and experience required for this opportunity, please contact (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

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Looking for your next career move? Join a top company hiring IT Team Manager job near me in Poole, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!