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Key Account Manager
Job Posted: an hour ago
Salary: £ 70,000 - 100,000 / Annum
Job Type: Permanent
Location: Heathrow, Greater London
Expire in: a month
Job Description
This is a pivotal role within our perishables business. As Key Account Manager, you will own and manage a portfolio of demanding, high-profile customers in the food and perishables industry. You will be their main point of contact, ensuring seamless execution of shipments, proactively resolving issues, and building long-term trusted relationships.
Key Duties:
* Customer Relationship Management: Act as the main point of contact for assigned accounts, delivering world-class customer service.
* Service Excellence: Anticipate customer needs, resolve issues quickly, and ensure service levels consistently exceed expectations.
* Portfolio Growth: Identify opportunities to expand business within existing accounts and work closely with Sales to maximize revenue.
* Operational Oversight: Liaise with internal teams (air, sea, customs, operations, procurement) to ensure bookings, clearances, and deliveries are executed smoothly and on time.
* Performance Monitoring: Track and report on account performance (GP, volume, service levels) and implement improvement actions where required.
* Market Expertise: Stay close to perishables market trends, regulatory requirements, and customer challenges to provide proactive advice.
* Collaboration: Work with colleagues across UK and international offices to deliver integrated solutions for customers.
Our client is looking for someone exceptional, not average. A true customer champion who thrives in a fast-paced, high-demand environment.
Essential Skills & Experience:
* Proven track record in Key Account Management within freight forwarding (air/sea) – ideally with perishables customers.
* Strong knowledge of logistics processes, customs, and compliance requirements in perishables.
* What our client is offering:
* Competitive salary + generous commission/bonus scheme tied to account performance. Salary £ 90-100K
* Flexibility on location (UK-wide)Before You Apply
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