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Lead Scheduler – Maintenance & Scheduling Team

Job Posted: 6 hours ago

Salary: £ 19 - 22 / Hour
Job Type: Contract
Location: Cambridge, Cambridgeshire

Expire in: a month

Job Description

Location: Cowley Road / Hybrid (starting with 1 day at home each week, then will go to 2 days from home a week)
🕒 Hours: Full-time, 37 hours/week
📅 Contract: 6-Month Contract (Sick Leave Cover)

Are you an experienced scheduler or planner with leadership skills and a background in maintenance or housing services? We’re looking for a Lead Work Planner to join our City Services team, helping to deliver efficient and high-quality maintenance operations across Cambridge.

Key Responsibilities:

  * Lead and support a small team of planners and admin staff.

  * Oversee daily work allocation to operatives and subcontractors.

  * Optimise resources and prioritise urgent jobs during busy periods.

  * Monitor performance and customer satisfaction against KPIs.

  * Act as senior contact for escalated customer queries and complaints.

  * Collaborate with internal teams to resolve complex service issues.

  * Produce reports and analyse data to drive service improvements.

  * Ensure accurate job recording and timely completion of works.

  * Support the Service Improvement Manager and deputise when needed.

What We’re Looking For:

  * Experience in scheduling, planning or customer service within housing or maintenance.

  * Strong IT skills (Excel, Outlook, database systems like MRI).

  * Knowledge of property maintenance and health & safety.

  * Previous supervisory or team leadership experience.

  * Excellent communication, problem-solving and organisational skills.

  * Ability to manage time effectively and lead a team under pressure

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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