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Leasehold Officer

Job Posted: 6 hours ago

Salary: £ 18.62 - 24.54 / Hour
Job Type: Contract
Location: Tower Hamlets, Greater London

Expire in: a month

Job Description

About the Role

One of my local government clients is seeking an experienced and customer-focused Leasehold Officer to join their Leasehold Services team on a temporary contract.

This is an excellent opportunity for a housing professional with strong leasehold or property management experience to contribute to one of London’s most dynamic and diverse boroughs. The successful candidate will provide high-quality administrative and customer service support to leaseholders, ensuring that all enquiries, service charge matters, and leasehold issues are handled efficiently and accurately.

Key Responsibilities

As a Leasehold Officer, you will:

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    Act as the first point of contact for leaseholders regarding service charges, repairs, major works, and lease-related queries.

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    Provide accurate information, advice, and guidance to leaseholders in line with current legislation, council policies, and lease agreements.

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    Assist in the preparation, issuing, and reconciliation of service charge accounts and supporting documentation.

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    Maintain and update leasehold information systems and databases, ensuring all records are accurate and compliant.

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    Support the calculation and recovery of charges relating to repairs, maintenance, and improvement works.

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    Liaise with internal departments, contractors, and external partners to ensure leaseholder matters are resolved promptly and professionally.

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    Prepare written correspondence, reports, and case notes to support effective service delivery.

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    Contribute to the continuous improvement of the Leasehold Services team by identifying and implementing process improvements.

About You

To be successful in this role, you will need:

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    Experience working in a leasehold, housing, or property management environment.

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    Knowledge of leasehold legislation, service charges, and section notices (preferred).

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    Excellent communication and interpersonal skills, with the ability to handle complex queries professionally.

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    Strong numerical and analytical skills with attention to detail.

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    Good IT skills, including proficiency in Microsoft Office and housing management systems.

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    The ability to manage a varied workload and meet deadlines in a busy environment.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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