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Maintenance Administrator
Job Posted: 4 hours ago
Salary: £ 23,809 - 23,809 / Annum
Job Type: Permanent
Location: Coventry
Expire in: a month
Job Description
Siamo Recruitment are currently recruiting for a Maintenance administrator to join established award-winning estate agents in Coventry.
Do you have good communication and people skills? If so, this role could be for you.
Hours
Mon - Fri 9-5 every other Sat 9.30 – 2
Start Date: ASAP
Salary
£23809 per annum
Pension
Work social gatherings/entertainment
Incentives, extra days holidays – early finish (employee of the month)
MAIN OBJECTIVES OF THE JOB
To provide support to the Maintenance Team by providing administration and day-to-day issues with tenants and to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property
To support the delivery of a customer focused reactive maintenance property repairs service to tenants and liaising with landlords for the properties.
MAIN DUTIES AND RESPONSIBILITIES
Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repair and maintenance services.
Respond promptly to emergency and urgent maintenance queries to safeguard customers and
Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
Ensure all works orders are completed and recorded accurately within agreed targets.
Regularly monitors all job costings and works, taking appropriate action to ensure that expenditure is within
Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
Arrange meetings, take minutes and circulate agenda and monitor action plans.
Project a positive image by providing an excellent level of customer service to all customers, including managing
Skills
Excellent communication and people skills
Good computer skills and knowledge of all Microsoft and CRM systems
Be able to deal with complaints and queries
Good negotiation skills
Key Management
Act as the main contact for key management in the organization
Maintain a record of key movement to ensure that keys and fobs are safeguarded in the key safe in line with the key procedure and are returned and accounted for.
To immediately report any lost, missing, stolen or damaged keys.
Full training and support will be given for this role.
Please apply directly or call us on (phone number removed)Before You Apply
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