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Microsoft Dynamics 365 Contact Centre Architect

Job Posted: 8 hours ago

Salary: £ 85,000 - 115,000 / Annum
Job Type: Permanent
Location: City of London, London

Expire in: a month

Job Description

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre / Omnichannel)

Location: Hybrid (blend of office, client site, and home working)
 Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years

About the Role

Our client, a leading global technology and digital transformation consultancy, is seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions.

This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health.

As a Solution Architect, you will play a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose.

Key Responsibilities

Lead the design of end-to-end Dynamics 365 CE and Contact Centre/Omnichannel solutions.

Translate business requirements and user needs into robust, scalable technical architectures.

Design with a focus on security, performance, accessibility, and scalability.

Define and oversee integration architectures, leveraging the wider Microsoft technology stack including Azure and Power Platform.

Engage directly with stakeholders across all levels, from business users to C-suite executives, building trust and confidence in the technology.

Support presales activities by contributing technical insight, effort estimation, and solution documentation.

Stay informed of the latest Microsoft innovations, particularly around AI-first capabilities and Copilot extensibility, ensuring clients benefit from emerging technology trends.

Skills & Experience Required

Proven background delivering Microsoft Dynamics 365 Customer Engagement (CE) solutions.

Hands-on experience with either Dynamics 365 Omnichannel for Customer Service or Contact Centre implementations.

Strong understanding of the Power Platform (Power Apps, Power Automate, Power Virtual Agents).

Experience across the full implementation lifecycle of Dynamics 365 projects.

Working knowledge of Microsoft Dynamics CRM SDK, C#, Visual Studio, and Azure DevOps.

Familiarity with Continuous Integration (CI) and Continuous Delivery (CD) practices.

Strong consulting and stakeholder management skills - able to bridge technical and business conversations effectively.

Experience delivering within Agile frameworks, including sprint-based delivery and user story creation.

Up-to-date Microsoft certifications in Dynamics 365 or Power Platform are highly desirable.

What's on Offer

Join one of the most reputable Microsoft partners in the market, delivering high-profile transformation projects with genuine social impact.

Work alongside a diverse community of Dynamics and Power Platform experts.

Excellent opportunities for professional development and continuous learning.

A flexible hybrid working model that promotes work-life balance.

A supportive and inclusive environment where innovation and collaboration are encouraged.

If you're an experienced Dynamics 365 Solution Architect with a background in Customer Engagement and either Contact Centre or Omnichannel, this is an outstanding opportunity to take on a technically challenging and strategically impactful role within a globally recognised consultancy

Before You Apply

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Looking for your next career move? Join a top company hiring Microsoft Dynamics 365 Contact Centre Architect job near me in City of London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!