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Motor Claims Handler (FNOL)

Job Posted: 8 days ago

Salary: £ 23,625 - 26,500 / Annum
Job Type: Permanent
Location: Bolton, Greater Manchester

Expire in: 20 days

Job Description

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims.

This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.

What you'll be doing:

- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.

- Manage a caseload of claims by phone and in writing, keeping every case moving.

- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.

- Spot and escalate any suspicious activity or potential fraud.

- Prioritise your workload to meet service standards and deadlines.

- Deliver a consistently professional, helpful experience to everyone involved.

What you'll need:

- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).

- Excellent communication and active-listening skills.

- Strong attention to detail and confidence using a range of computer systems.

- GCSEs (or equivalent) at grade C/4 or above in English and Maths.

- Willing to work towards the CII Certificate, with full funding and support.

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

- Annual salary reviews and a recognition bonus of up to GBP300.

- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.

- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.

- Contributory pension and a GBP1,000 refer-a-friend bonus.

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

- Active sports & social club and on-site Mental Health First Aiders.

- A Living Wage and Living Hours employer, and Disability Confident Committed.

To apply, send your CV and we'll be in touch to talk through the next steps

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Motor Claims Handler (FNOL) job near me in Bolton, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!