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Motorcycle Service Advisor

Job Posted: 8 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: Cheltenham, Gloucestershire

Expire in: 20 days

Job Description

MOTORCYCLE SERVICE ADVISOR

Location: Cheltenham
Salary: £30,000 - £34,000 + Bonus + Benefits

OVERVIEW

An established motorcycle retailer is seeking a customer-focused Motorcycle Service Advisor to join its busy aftersales team in Cheltenham.

This is an excellent opportunity for an experienced Service Advisor or strong customer service professional with a passion for motorcycles to work in a specialist dealership environment. The successful candidate will act as the key link between customers and the workshop, ensuring a smooth, efficient and high-quality service experience.

KEY RESPONSIBILITIES

• Welcome customers and manage all service, repair and maintenance enquiries.

• Accurately capture customer concerns and create detailed workshop job cards.

• Liaise with Technicians regarding diagnosis, progress and repair requirements.

• Keep customers updated throughout the service process in a clear and timely manner.

• Prepare estimates and obtain authorisation for additional work where required.

• Promote service plans, accessories and additional workshop opportunities.

• Ensure all invoices, job records and documentation are completed accurately.

• Manage customer expectations and deliver excellent service experiences.

• Support workshop efficiency and scheduling alongside the Service Manager.

• Maintain high standards of customer satisfaction and manufacturer compliance.

CANDIDATE PROFILE

• Previous experience as a Service Advisor or customer-facing role within automotive or motorcycle retail.

• Strong communication and interpersonal skills.

• Organised with the ability to manage a busy and varied workload.

• Confident explaining technical information in a customer-friendly way.

• Passion for motorcycles (highly desirable).

• Good IT and administrative skills.

• Full UK Driving Licence preferred.

DESIRABLE EXPERIENCE

• Franchised dealership experience (motorcycle or automotive).

• Knowledge of workshop processes, MOTs and servicing schedules.

• Experience with upselling service plans or aftersales products.

KEY PERFORMANCE INDICATORS

• Customer satisfaction scores.

• Labour sales and workshop revenue contribution.

• Additional work authorisation conversion rates.

• Service plan and accessory sales.

• Booking efficiency and workshop utilisation.

• Administrative accuracy and compliance.

PERSONAL ATTRIBUTES

• Friendly and approachable.

• Customer-focused and professional.

• Organised and detail-oriented.

• Calm under pressure.

• Positive and enthusiastic.

• Team player with a proactive attitude.

• Committed to delivering high-quality customer service

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Motorcycle Service Advisor job near me in Cheltenham, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!