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Remedy SME
Job Posted: a month ago
Salary: £ 700 - 747 / Day
Job Type: Contract
Location: Ipswich, Suffolk
Expire in: 20 hours
Job Description
Remedy SME (ITSM) - Contract
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - £700 - £747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience.
This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
Supporting and maintaining the existing Remedy ITSM platform
Managing CMDB data loads and foundation data
Working on integrations (including E-bonding)
Customising workflows and configurations using Developer Studio
Troubleshooting complex issues through log analysis and root cause identification
Supporting failover and disaster recovery (BCDR) readiness
Providing technical guidance and mentoring internal engineers
Driving improvements in processes, documentation, and system performanceWhat We're Looking For
Strong hands-on experience with Remedy ITSM (essential)
Experience with CMDB, integrations, and Developer Studio
Solid troubleshooting and problem-solving skills in complex environments
Understanding of ITSM processes and legacy system support
Experience with disaster recovery / failover is highly desirable
Background working with modern tools like ServiceNow is a plus
Ability to work onsite 5 days a week in a secure environment
Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. pandey@ randstad.co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancyBefore You Apply
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