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Renewals & Retentions Advisor
Job Posted: 2 hours ago
Salary: £ 24,500 - 26,000 / Annum
Job Type: Permanent
Location: Bicester, Oxfordshire
Expire in: a month
Job Description
This is a fantastic opportunity to join a dynamic, growing utilities business, in a Renewals and Retention Advisor position.
The role would suit someone with strong communication skills, who is good at building relationships in a B2B environment.
Our client is looking for a motivated, resilient individual with excellent influencing and negotiation skills - someone who is committed to maintaining high customer satisfaction and business growth.
Ideally with proven experience in a customer service or sales role.
Key reponsibilities include:
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Proactively contact customers prior to contract expiry to discuss renewal options and negotiate terms to secure contract renewals.
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Implement retention strategies to ensure a high level of customer loyalty and reduce churn.
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Handle customer queries and concerns regarding their contracts, providing solutions that meet their needs while aligning with company objectives.
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Maintain detailed records of customer interactions, transactions, comments, and complaints.
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Work closely with the customer service and sales teams to identify opportunities for upselling and cross-selling during the renewal process.
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Analyse customer feedback and work with the management team to improve products and services.
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Achieve or exceed monthly renewal targets.
Full time or 30-35 hrs/week, working in a friendly flexible office in Bicester (possibility for one day working from home too)Before You Apply
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Looking for your next career move? Join a top company hiring Renewals & Retentions Advisor job near me in Bicester, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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