Hiring Now: Service Advisor Near You – Apply Today!

Your Next Service Advisor Job Starts Here – Apply Now!

Service Advisor

Job Posted: 8 days ago

Salary: £ 30,000 - 38,000 / Annum
Job Type: Permanent
Location: Banbury, Oxfordshire

Expire in: 20 days

Job Description

SERVICE ADVISOR

Location: Banbury, Oxfordshire
Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits

OVERVIEW

An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury.

This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business.

Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection.

KEY RESPONSIBILITIES

• Welcome customers and manage all service and repair enquiries.

• Accurately record vehicle concerns and create workshop job cards.

• Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements.

• Keep customers fully informed throughout the repair and service process.

• Prepare estimates and obtain authorisation for additional work where required.

• Promote service plans, maintenance packages and approved aftersales products.

• Manage vehicle handovers and explain completed work clearly and professionally.

• Ensure all administrative processes and documentation are completed accurately.

• Deliver exceptional customer service and maintain high levels of customer satisfaction.

• Support the achievement of departmental sales and performance objectives.

• Handle customer concerns and resolve issues professionally and efficiently.

• Maintain manufacturer and dealership standards at all times.

CANDIDATE PROFILE

• Previous experience as a Service Advisor, Aftersales Advisor or customer-facing automotive professional.

• Excellent communication and interpersonal skills.

• Strong organisational skills and ability to manage multiple tasks effectively.

• Customer-focused approach with a commitment to delivering outstanding service.

• Comfortable working in a fast-paced environment.

• Good administrative and IT skills.

• Full UK Driving Licence preferred.

DESIRABLE EXPERIENCE

• Franchised dealership experience.

• Knowledge of automotive service and repair processes.

• Experience using dealership management systems.

• Understanding of service plans, maintenance products and aftersales sales opportunities.

KEY PERFORMANCE INDICATORS

• Customer satisfaction scores.

• Additional work conversion rates.

• Labour sales performance.

• Service plan and maintenance package sales.

• Workshop utilisation support.

• Customer retention.

• Administrative accuracy and compliance.

PERSONAL ATTRIBUTES

• Friendly and approachable.

• Professional and customer focused.

• Organised and efficient.

• Positive and enthusiastic.

• Team orientated.

• Able to work effectively under pressure.

• Committed to delivering excellent customer experiences

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Advisor job near me in Banbury, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!