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Service Advisor

Job Posted: 25 days ago

Salary: £ 32,000 - 39,000 / Annum
Job Type: Permanent
Location: Oxford, Oxfordshire

Expire in: 3 days

Job Description

Service Advisor - Oxford

£32,000 Basic | £39,000 OTE + Excellent Benefits
Full-Time | 45 Hours per Week (Including Saturday Mornings on a Rota Basis)

Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people.

Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.

The Role

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional.

Your responsibilities will include:

Welcoming customers and delivering a first-class front-of-house experience 
Keeping customers fully informed throughout the service and repair process 
Managing bookings, follow-ups, and customer communications proactively 
Advising on vehicle maintenance, repairs, and service plans 
Completing administrative tasks accurately and efficiently 
Building long-term customer relationships through outstanding service and attention to detail 
Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections About You

We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience.

You will ideally have:

Previous experience within the automotive industry or a strong customer service background 
Excellent communication and organisational skills 
The ability to manage multiple tasks and prioritise effectively in a busy environment 
A calm, professional approach under pressure 
Confidence using internal systems and updating customers regularly 
A proactive, team-oriented attitude with strong attention to detail Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time.

What's on Offer

Competitive salary with an achievable bonus structure 
25 days annual leave plus bank holidays, increasing with service 
Manufacturer training and ongoing career development opportunities 
Life assurance and a contributory pension scheme 
Employee discounts on vehicle purchases, servicing, and lifestyle benefits 
Access to an exclusive rewards and shopping perks platform 
A supportive and professional working environment with genuine progression opportunities If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Advisor job near me in Oxford, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!