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Service Manager
Job Posted: 11 days ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Belfast, County Antrim
Expire in: 16 days
Job Description
Our client are a successful and well established plant machinery supplier with a range of top brands serving customer across Ireland
As Service Manager you will take overall responsibility and control of the service/ aftersales function, overseeing the workshop, office staff and field service engineers to ensure the service department runs efficiently and profitable.
An excellent opportunity that will appeal to candidates from the Truck, Plant or Agri machinery sectors
Monday to Friday hours, no weekends
Competitive salary package is negotiable for the right person, with a company Van also an option
The Role
Oversee and manage service operations, including field service, workshop and office support
Manage, lead and support a team of plant engineers and service staff
Organise and schedule service work efficiently to maximise productivity and meet customer deadlines
Monitor KPIs and implement improvements to enhance service delivery and profitability
Provide excellent customer service, building positive relationships and resolving issues when required
Liaise with parts, sales, and technical teams to ensure smooth operations
Maintain compliance with health, safety, and environmental regulations
Update and log data and information on IT system
Report regularly on department performance to senior management
What we are looking for
Service/ Aftersales experience from HGV, Plant or Agri machinery sectors
Excellent manager of people who can get the best out of your team
Strong communicator who can deliver great customer service and deal with issues when required
Organised and can drive forward efficiencies to improve operations
IT literate, preferably with experience in automotive software packages
Interested? APPLY NOW or get in touch with Manpower to have a confidential discussionBefore You Apply
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